Description

Summary:

 This role is focused on growing, looking for a different way to drive our mission, and sustaining the best Organ Procurement Organization in the country. Success factors for this role include planning and implementation of the overall laboratory policies, procedures, and services for the laboratory.

Ensures efficient and effective departmental operations, including department quality control, compliance adherence, maintaining supplies to ensure continuous operations.

Essential Job Functions and Responsibilities:

The incumbent will maintain all the essential job functions and responsibilities of Lab Techs I-III, general supervisor and technical supervisor.
Responsible for all day-to-day activities associated with the laboratory.
Resolve client complaints by investigating problems, developing solutions, preparing reports, and making recommendation to management.
Identifies process improvements to better meet client expectations, best practices, and company objectives.
Sets up and validates new equipment/ processes for the laboratory.
Must possess intricate knowledge of all tests performed in the laboratory and ability to support staff with bench testing if required.
Must maintain bench competency to be able to assist staff.
Oversees the monitoring of inventory/ordering by establishing and maintaining par levels and restocking points for general laboratory supplies and reagents.
Performs duties in compliance with all applicable regulatory and accrediting agencies.
Ensures CAP/FDA inspection readiness.
Ensures and signs off minimally weekly, for QC review, maintenance logs, and packet final reviews.
Ensures training is completed prior to testing and competency assessments are done on time.
Informs Director immediately of anything impacting operations, TAT, or personnel.  
Responsible for day-to-day management and leadership of staff which includes:Mentor and coach staff.
Participates in new employee orientation and responsible for orientating new staff to the lab.
Prepares appropriate work assignments and schedules to ensure appropriate coverage and production schedules are met.
Initiates conflict resolution processes which includes employee counseling as needed.
Conducts annual performance assessments.
Monitors and controls the time accounting of staff. Submits and reviews time sheets, activity, and expense reports.
Reviews and approves PTO requests.
Responsible for monthly meetings
Performs other duties as assigned.
 

Compliance: 

OSHA CATEGORY DEFINITION: Category 1 - The incumbent in this position has the potential of occupational exposure.
The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.
 

Education, Experience, and Licensing Requirements:

Must have one of the followingBachelor's or Master’s degree in a chemical, physical, biological, clinical laboratory science, or medical technology from an accredited institution
60 semester hours to include either 24 semester hours of medical laboratory technology courses or 24 semester hours of science courses (6 hours of chemistry; 6 hours of biology, and 12 hours in chemistry, biology or medical laboratory technology, or any combination)
Attended an Accredited Medical Laboratory Technician Program (Associates Degree)
Must Fulfill all qualifications and essential duties of a Laboratory Technologist III.
Must qualify as a CLIA Technical Supervisor 42 CFR § 493.1449 with the exception of Transfusion Medicine and HLA
Minimum of 5-7 years’ experience in a CLIA or ASHI accredited laboratory
Recommended to be ASCP/AMT/ASHI certified (not required, but can impact wage determination)
Current Driver’s license required
 

Qualifications and Skills:

Proficient in MS office, including Word, Excel, and Power Point.
Knowledge of the principles, methods, materials, equipment, and techniques of medical technology
Ability to perform assigned tasks according to procedures and to make accurate observations and records of test results
Understands the regulations of regulatory agencies i.e. CLIA, CAP, FDA, OPTN
Demonstrates analytical thinking
Must have the ability to provide clear written and oral instructions related to complex processes
Excellent oral, written, and documentation skills
Must have the ability to communicate effectively with all levels of personnel
Ability to work both independently and as part of a team required
Ability to cope with high levels of stress
Ability to take feedback
Ability to help lead change
Ability to be flexible in a dynamic work environment
Ability to create and maintain a positive work environment
Must lead with enthusiasm and positivity
 

Physical Environment / Working Conditions:

Ability to lift/push/pull packages up to 20lbs
Manual dexterity to operate phones
Keyboard literacy and dexterity sufficient to type
Ability to safely operate standard office equipment
Manual dexterity to organizer and file paper documents in folders and ability to sort files, alphabetically, numerically, and chronologically
Ability to focus from 1.5 feet on a 12-inch computer monitor
 

Other: 

Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute. In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of the Director of People Services.